Claims Handler Vacancies
Jobs, career & information
Looking for a job as a claims handler in the insurance sector in Belgium? On this page, you will find claims handler job descriptions, along with insights into the role, career progression opportunities, and information about the job market for claims professionals.
Claims handling: at a glance
A claims handler is responsible for:
- Managing and following up claims files from A to Z
- Analysing claims and policy conditions
- Communicating with clients, brokers, and experts
- Negotiating claim settlements
- Combining analysis, administration, and communication
Examples of jobs as claims handler
What does a claims handler do in the insurance sector?
A claims handler is responsible for the complete follow-up and settlement of claims within an insurance context.
The role of the claims handler has evolved in recent years from a more administrative position into a role with a stronger focus on content, communication, analysis, and customer experience.
According to sector organisation Assuralia, claims management is one of the core activities within insurance companies, with customer experience and efficient case handling becoming increasingly important.
What does a claims role involve in practice?
The role of an insurance claims handler can vary significantly depending on the organisation — for example, whether you work for an insurer or a broker — and on the complexity of the claims involved. In more experienced roles, the focus is often on more complex cases, larger disputes, or highly specialised claims areas.
Within larger organisations, you can often specialise further in a particular type of claim, such as property damage, bodily injury, building damage, or liability. You may also progress into a coordinating role as a team leader or team coach within claims management.
What profiles are employers looking for in claims insurance?
Employers in the insurance sector are looking for claims handlers who combine strong technical knowledge with excellent communication skills.
Typical profiles include:
- Bachelor’s or master’s degree, often in insurance, legal practice, or finance
- Initial experience or more senior expertise in claims management
- Knowledge of one or more claims areas (motor, property, liability, etc.)
- Accurate and analytical mindset
- Strong communication skills and customer focus
For more specialised roles, experience in a specific insurance line or with more complex claims is often required.
Career progression opportunities in claims management
A career in claims management offers several paths for progression.
Depending on your ambitions and experience, you can progress into roles such as:
- Specialist in a specific claims area
- Senior claims handler working on complex cases
- Team lead or coordinator
- Claims expert or adviser
We also see professionals moving into other areas within insurance, such as underwriting, risk, or operations.
Job market for claims handlers in Belgium
Claims officer remains one of the most in-demand roles within the Belgian insurance sector.
According to figures from Statbel, the financial and insurance sector in Belgium remains a stable employer, with continued demand for operational and specialist profiles such as claims handlers.
Due to the increasing complexity of claims files and the growing focus on customer experience, the need for experienced claims handlers remains consistently high.
At Azuro, we mainly see demand for:
- Experienced claims handlers who can manage files independently
- Professionals with expertise in complex or specific types of claims
- Candidates who combine technical knowledge with strong communication skills
Opportunities can be found at:
- Insurance companies
- Insurance brokers and intermediaries
- Claims assessment and loss adjusting firms
In short, claims management remains a stable and essential area within the insurance sector.
What education do you need to become a claims handler?
Most claims handlers have a bachelor’s or master’s degree, often in insurance, legal practice, or a finance-related field.
At the same time, we see employers placing increasing importance on learning ability, analytical thinking, and a willingness to continue developing professionally.
According to insights from the OECD and the World Economic Forum, skills such as willingness to learn, adaptability, and problem-solving are also becoming increasingly important in the labour market.
In practice, this means that candidates from other educational backgrounds may also enter the profession, provided they have the relevant interest and motivation.
Working as a claims handler in the insurance sector through Azuro
At Azuro, we support professionals in the insurance sector in finding roles that match their experience, ambitions, and expectations.
We work with claims handlers across a range of organisations in Belgium on a daily basis.
We combine:
- In-depth knowledge of the Belgian insurance market
- Insight into different types of organisations and roles
- Personal guidance and honest feedback
- A discreet approach tailored to your situation
We think along with you about your next step — both in terms of content and your long-term career.
Not sure whether this is the right time to make a move? We are happy to explore your options discreetly and without obligation.
Ready for you next career move?
Discover our current vacancies and apply, or send us your spontaneous application so we can contact you when suitable job opportunities arise.
FAQ - claims handler jobs
What does a claims handler earn in Belgium (salary and progression)?
The salary of a claims handler in Belgium varies depending on experience, specialisation, and the type of organisation.
Indicative salary ranges:
- Junior (0–3 years): €2,500 – €3,200 gross/month
- Mid-level (3–7 years): €3,200 – €4,000 gross/month
- Senior (7+ years): €4,000 – €5,000+ gross/month
Salaries may be higher for specialised or management roles.
In addition to gross salary, employers in the insurance sector often offer extra benefits such as:
- Meal vouchers
- Group insurance and hospitalisation insurance
- Bonus or variable compensation
- Company car or mobility budget (for senior profiles)
- Net allowances
Flexibility is also an important factor in these roles:
- Flexible working hours are standard in many organisations
- Working from home (2 to 3 days per week) is often possible
Work-life balance is also playing an increasingly important role in candidates’ career choices.
What education do you need to become a claims handler?
Most claims handlers have a bachelor’s or master’s degree, often in insurance, legal practice, or a finance-related field.
At the same time, we see employers placing increasing importance on learning ability, analytical thinking, and a willingness to continuously develop new skills.
According to insights from the OECD and the World Economic Forum, skills such as willingness to learn, adaptability, and problem-solving are becoming increasingly important in the labour market.
In practice, this means that candidates from other backgrounds can also enter the profession, provided they have the relevant interest and motivation.
Is there high demand for claims handlers?
Yes. There is consistently strong demand for claims handlers within the Belgian insurance sector, especially for professionals with experience and the ability to manage claims files independently.
Can you progress your career in claims management?
Absolutely. You can specialise in specific claims areas, progress into senior or leadership roles, or move into other areas within the insurance sector.
Is working as a claims handler mainly administrative?
Although administration is part of the role, the main focus is on analysis, communication, and case management. You regularly interact with different stakeholders and play an active role in handling and settling claims.
What skills do you need as a claims handler?
A claims handler combines analytical thinking, accuracy, and strong communication skills. You need to be able to analyse complex cases and communicate clearly with clients and stakeholders.
Is claims management a good entry-level role in the insurance industry?
Yes. Many professionals start their careers in claims management and later progress into areas such as underwriting, risk management, or leadership roles. But you can also evolve towards roles such as product management or process- and projectmanagement.